Privacy policy

Last Updated: June 11, 2025

English Version
ClimbCo Group, a premier sporting goods manufacturer based in Southern China with operations in the U.S., is dedicated to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and safeguard personal data on our website, www.climbcogroup.com, in compliance with global privacy regulations, including China’s Personal Information Protection Law (PIPL), the EU’s General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and applicable laws in Asian markets (e.g., Singapore, Hong Kong, Japan).

Mandarin Version (简体中文)
ClimbCo Group，中国南方领先的运动用品制造商，在美国设有运营机构，致力于保护您的隐私。本隐私政策说明我们在网站 www.climbcogroup.com 上如何收集、使用、分享和保护个人数据，符合全球隐私法规，包括中国的《个人信息保护法》（PIPL）、欧盟的《通用数据保护条例》（GDPR）、加州《消费者隐私法》（CCPA）以及亚洲市场（如新加坡、香港、日本）的适用法规。

1. Data We Collect

We collect data to enhance our services and user experience:

  • Website Usage: Anonymized data (e.g., page views, IP addresses, device details) via Google Analytics, collected only with consent for non-essential cookies through our cookie banner.

  • Form Submissions: Information you provide, such as names, business emails, and gym details, via contact forms, quote requests, or resource downloads (e.g., “Climbing Gym Safety Checklist” PDF).

  • Cookies:

    • Essential Cookies: Required for site functionality (e.g., Squarespace session cookies).

    • Non-Essential Cookies: Analytics cookies (e.g., Google Analytics), which you can decline via our “Decline All” button.

Mandarin: 我们收集数据以提升服务和用户体验：

  • 网站使用数据：通过 Google Analytics 收集的匿名信息（如页面浏览量、IP 地址、设备详情），需您通过 cookie 横幅同意非必要 cookies。

  • 表单提交：您通过联系表单、报价请求或资源下载（如“攀岩馆安全清单” PDF）提供的信息，如姓名、业务电子邮件和场馆详情。

  • Cookies：

    • 必要 Cookies：用于网站功能（如 Squarespace 会话 cookies）。

    • 非必要 Cookies：分析 cookies（如 Google Analytics），您可通过“全部拒绝”按钮拒绝。

2. How We Use Your Data

We use data to:

  • Operate and optimize our website (e.g., improve Flooring Solutions page performance).

  • Respond to inquiries and process requests (e.g., quotes for RopeWall Mats).

  • Send marketing communications, such as newsletters about climbing gym flooring, with an unsubscribe option.

  • Meet legal obligations in China, the EU, the U.S., and Asian markets.

Mandarin: 我们使用数据以：

  • 运营和优化网站（如提升地板解决方案页面性能）。

  • 回复询问并处理请求（如 RopeWall Mats 的报价）。

  • 发送营销信息，如攀岩馆地板的新闻简讯，您可退订。

  • 遵守中国、欧盟、美国及亚洲市场的法律义务。

3. Data Sharing

We share data only when necessary:

  • Service Providers: With trusted partners like Squarespace (hosting) and Google Analytics (analytics), who process anonymized data under strict agreements.

  • Legal Requirements: When required by law or to protect ClimbCo Group’s rights (e.g., regulatory requests in China or the EU).

  • We do not sell your personal data.

Mandarin: 我们仅在必要时分享数据：

  • 服务提供商：与受信任的合作伙伴（如 Squarespace 托管、Google Analytics 分析）分享匿名数据，受严格协议约束。

  • 法律要求：依法或为保护 ClimbCo Group 权益时（如响应中国或欧盟的监管要求）。

  • 我们不出售您的个人数据。

4. Your Rights

Based on your location, you have rights including:

  • Access: Request a copy of your data (GDPR, PIPL, CCPA).

  • Correction: Update inaccurate data.

  • Deletion: Request data deletion, subject to legal retention periods (e.g., PIPL’s 3-year minimum).

  • Opt-Out: Decline non-essential cookies via our “Decline All” button or unsubscribe from marketing emails.

  • Non-Discrimination: No penalties for exercising rights (CCPA).

Contact us at info@climbcogroup.com to exercise your rights. We respond within 30 days (GDPR/PIPL) or 45 days (CCPA).

Mandarin: 根据您的所在地，您拥有以下权利：

  • 访问：请求您的副本数据（GDPR、PIPL、CCPA）。

  • 更正：更新不准确的数据。

  • 删除：请求删除数据，需遵守法律保留期限（如 PIPL 要求 3 年）。

  • 退出：通过“全部拒绝”按钮拒绝非必要 cookies，或退订营销邮件。

  • 非歧视：行使权利不受处罚（CCPA）。
    请通过 info@climbcogroup.com 联系我们，我们将在 30 天（GDPR/PIPL）或 45 天（CCPA）内回复。

5. Data Security

We use industry-standard measures, including encryption and secure servers (via Squarespace and Google), to protect your data from unauthorized access, loss, or misuse. No online system is fully secure, and we cannot guarantee absolute security.

Mandarin: 我们使用行业标准措施，包括加密和安全服务器（通过 Squarespace 和 Google），保护您的数据免受未经授权的访问、丢失或滥用。无在线系统完全安全，我们无法保证绝对安全。

6. International Data Transfers

Based in China with operations in the U.S., we store data primarily in China and the U.S. (via Squarespace and Google servers). For EU users, we use GDPR-compliant standard contractual clauses. For Asian markets (e.g., Singapore, Japan), we adhere to local rules (e.g., Singapore’s PDPA, Japan’s APPI).

Mandarin: 我们在中国的服务器及美国（通过 Squarespace 和 Google）存储数据，业务覆盖美国。对于欧盟用户，我们使用符合 GDPR 的标准合同条款。对于亚洲市场（如新加坡、日本），我们遵守当地规则（如新加坡的 PDPA、日本的 APPI）。

7. Children’s Privacy

Our website is not intended for individuals under 16 (or the applicable age of consent in your region). We do not knowingly collect data from children.

Mandarin: 我们的网站不适用于 16 岁以下（或您所在地区的适用同意年龄）的人士。我们不会故意收集儿童数据。

8. Contact Us

For privacy inquiries or to exercise your rights, contact:
Email: info@climbcogroup.com
U.S. Address: ClimbCo Group, 2450 Aaron Street, Los Angeles, CA 90026
China Address: ClimbCo Group, No 8. Factory, Workers Group Village, Changbu, Huizhou, Guangzhou, 516800

Mandarin: 如有隐私问题或需行使权利，请联系：
电子邮件：info@climbcogroup.com
美国地址：ClimbCo Group，2450 Aaron Street, Los Angeles, CA 90026
中国地址：ClimbCo Group，广东省惠州市长布工人组村工厂 8 号，邮编 516800

9. Updates to This Policy

We may update this policy to reflect changes in practices or legal requirements. Updates will be posted on www.climbcogroup.com/privacy-policy, with significant changes communicated via email or website notice.

Mandarin: 我们可能更新本政策以反映实践或法律要求的变更。更新将在 www.climbcogroup.com/privacy-policy 发布，重大变更将通过电子邮件或网站通知传达。